Reference

aktorhoki Terms & Conditions for Indonesia

aktorhoki Terms & Conditions explain how you open, use and protect your account, including wallet checks through DANA, OVO, GoPay and QRIS.

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HELP WITH TERMS

Where To Ask About Account Rules

A clear contact path helps when a clause affects your account, wallet status or access from Indonesia. We ask you to sign in first when possible, then send the relevant account detail through the support route shown beside the cashier area. Include the transaction reference, payment rail and device path used, such as Android browser or desktop browser. We can then identify the applicable Terms & Conditions section without asking you to repeat the same account history.

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Account support

Use the signed-in support route when you need a clause explained, your phone verification checked or an account detail corrected. Include your registered phone number and the exact wording that concerns you, but never send your password or one-time verification code.

Wallet status

For a DANA, OVO, GoPay or QRIS question, send the payment reference and status shown in your account. We use those details to match the wallet event with the Terms & Conditions rule covering ownership, confirmation and any required review of the transaction.

Policy request

If you want a clause clarified or need to request an account-data change, contact us from the account support path. State whether your request concerns access, retention, cookies, payments or account closure so our reply addresses the correct policy point.

DATA AND CONTROL

How We Apply These Account Rules

Our Terms & Conditions work alongside the practical controls you see during account use.

Registration details

Your name, contact details and phone verification must be accurate enough for account checks. The Terms & Conditions allow us to pause an account request when details conflict, and they explain how you can ask for a correction through signed-in support.

Payment matching

A wallet or bank instruction should belong to you and match the account details supplied during registration. For DANA, QRIS, bank transfer and virtual account activity, we may request a reference before treating a transaction as confirmed under these Terms & Conditions.

Cookies

Cookies and similar browser storage may keep your session, language choice or policy notice in place. Our Terms & Conditions explain that clearing browser data can sign you out, while refusing necessary storage may prevent the account path from working as intended.

Account security

You are responsible for protecting your password, phone and verification codes. If you suspect another person used your account, contact support through the account route promptly. We may restrict access while checking the event under the security clauses.

Data retention

We retain account and transaction records only as needed for service operation, dispute handling, security checks and legal obligations described in the policy. You can ask what data is held, why it is used and whether a correction request applies to your record.

Changing the policy

When wording changes, we place the updated Terms & Conditions in the policy area and identify the effective version. Check that page before using the account again. If you do not accept a material change, contact us about your account options and any open request.

Terms & Conditions Questions Answered

These answers address the account and policy searches we hear most often from Indonesian customers. They do not replace the current Terms & Conditions displayed in the account area. If your question concerns a specific wallet reference, phone check or access decision, include that detail when contacting support so we can apply the correct clause to your situation.

You can open the current Terms & Conditions from the policy area linked to your account path. Read the version shown before registration or further use. The page covers account duties, wallet checks, security, data handling, policy changes and the contact route for questions.

Yes. The Terms & Conditions apply when you use DANA, QRIS, OVO, GoPay, bank transfer or a virtual account. The payment instrument should belong to you, and we may ask for a reference or confirmation before treating the account transaction as complete.

Phone verification links your account to a contact route and helps us distinguish the account holder during access or payment checks. Keep the number current and never share a verification code. If the check fails, use signed-in support to request help.

You can request a correction through the account support path. Tell us which detail is wrong and provide the account reference needed to locate it. We may ask for additional confirmation before changing identity, phone or payment-related data under these Terms & Conditions.

Necessary cookies can preserve your sign-in session and show the correct policy version. If you clear them, you may need to sign in again. If your browser blocks required storage, the account path or policy page may not work until settings are adjusted.

Access depends on local law and on whether account details, payment ownership and security checks meet the stated rules. We may pause or restrict an account while checking conflicting information. Contact support with your reference so we can explain the applicable clause.

Sign in and use the support route shown near your account and cashier area. Describe the disputed clause, include the relevant date and transaction reference, and name the rail used, such as GoPay or bank transfer. We can then assess the request against the current Terms & Conditions.

Related Pages

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