Reference

Privacy Policy For Your aktorhoki Account

aktorhoki Privacy Policy explains what we collect when you open an account, sign in from a phone or desktop, and use DANA, OVO, GoPay or QRIS.

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aktorhoki Privacy Policy For Your aktorhoki Account
PRIVACY CONTACTS

Where To Ask About Your Data

A clear contact path helps you act on this Privacy Policy instead of guessing which account screen to use. Send a privacy request through our available account support route and include the phone number linked to your account, the subject of your request and the approximate sign-in or payment event involved. Do not send a wallet PIN, password or full payment credential. We can then locate the relevant record, explain the next account step and direct payment-status questions to the same support path when DANA, OVO, GoPay, QRIS or a bank transfer needs checking.

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Account request

Ask us to access, correct or explain personal details connected with your aktorhoki account. Include your registered phone number and a clear request so we can check identity before discussing account records.

Payment record

For a DANA, OVO, GoPay, QRIS, virtual account or bank transfer question, provide the account reference and payment time, not your PIN. We use those details to trace status without exposing private wallet credentials.

Access concern

If a phone or desktop sign-in looks unfamiliar, contact support through the account route and mention the device type and time. We can review the session details and explain the security step needed before access continues.

DATA HANDLING

How We Apply The Privacy Policy

Privacy controls work best when each account step has a clear reason. We collect only the details needed to verify access, connect a payment status and respond to a request, while device…

Account details

When you open an account, we handle the phone number and verification result needed to identify your account. We do not need your wallet PIN or password in a support message, and you should keep those private.

Device signals

A phone or desktop session may provide browser, device and sign-in timing signals. We use them to recognise account access patterns and investigate an unfamiliar session, rather than treating every new device as the same activity.

Cookies

Cookies can keep an account session practical between pages and help us remember security state. Clear them in your browser settings whenever you choose; after clearing, the account path may ask for phone verification again.

Wallet references

Payment processing can create a reference for DANA, OVO, GoPay, QRIS, virtual account or bank transfer activity. We use the reference and status, not a wallet PIN, to match a payment question with your account.

Retention controls

We keep account, security and payment records only for the period needed to operate the account, resolve a status question or meet a legal duty. When the reason ends, records can be deleted, anonymised or restricted.

Change requests

You may ask us to correct inaccurate account details or explain how a record is used. Include your registered phone number and the requested change; we check identity first so another person cannot alter your account.

Privacy Policy Answers For Indonesia

These Privacy Policy answers address the account and device questions we expect before you open an aktorhoki account. They explain what happens around phone verification, cookies, local payment references and requests for access or correction. If your situation is not covered, use the account support route with only the details needed to locate your record. Access remains subject to local law, including where local law permits account use.

We use your phone number to create and identify your account, complete the required verification step and respond to account requests. Keep it current so we can distinguish your request from another person’s request. We do not ask you to send a password or wallet PIN.

Yes. The Privacy Policy covers payment references and status details connected with DANA, OVO, GoPay and QRIS, as well as virtual account and bank transfer records. We use those details to trace an account event, while wallet credentials remain outside support messages.

Contact us through the account support route and state that you want access to your personal data. Provide the registered phone number and enough detail to identify the request. We verify account ownership first, then explain which records can be supplied and in what form.

You can request a correction when your account information is inaccurate or incomplete. Tell us the registered phone number, identify the detail that needs changing and explain the correct value. We may ask for an account verification step before applying any change.

Cookies can support sign-in continuity and preserve a security state between account pages. You can remove them through your phone browser settings. Removing cookies may close the current session or trigger phone verification again, but it does not by itself delete your account records.

We retain records for the time needed to protect account access, investigate a DANA, OVO, GoPay, QRIS or bank transfer status, answer a request and meet applicable legal duties. After that need ends, records may be deleted, anonymised or restricted.

Yes, the same Privacy Policy applies when you access the site from Denpasar or another Indonesian location, subject to local rules. Account eligibility depends on local law. If you are unsure about a data request or access question, contact support before sharing extra details.

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