Reference

Legal terms for your aktorhoki account

aktorhoki Legal sets out how account access, wallet records and policy requests work for you in Indonesia.

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aktorhoki Legal terms for your aktorhoki account
POLICY HELP

Three ways to resolve Legal questions

A clear contact route helps when you need to question an account decision, request a data change or understand a wallet record. Start with the account support path shown near the cashier area, then describe the exact Legal point and the date of the event. We can use your account identifier, payment reference and phone verification status to locate the relevant record. Do not include your password, wallet PIN or full card details in any request. Where local law permits, we will explain the next step rather than leaving you to interpret a policy message alone.

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Account access

If phone verification blocks your account, tell us the displayed message and the number linked to the account. We use that detail to check the access record and explain whether another Legal requirement applies before you return to the lobby.

Wallet record

For a DANA, OVO, GoPay or QRIS question, send the payment reference and approximate time, not your wallet PIN. We compare the record with your account details so the Legal response addresses the actual transaction.

Policy request

To ask for a correction, restriction or account-data change, identify the specific Legal section and the result you want. We may ask for account verification before changing records connected with your identity or payment history.

DATA PRACTICE

How we handle account policy

Legal handling is easier to understand when each record has a defined purpose. We use account details to provide access, check phone verification and connect wallet or bank references to the correct…

Account details

We use the details you submit to create and maintain your account, confirm the phone step and respond to Legal requests. Keep your name and contact details current so a policy response can be matched to the correct account.

Cookies

Cookies can keep your session active and remember basic page choices on your device. Clearing them may sign you out or require another account step; it does not remove records already held for account administration.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a wallet event to an account. We check the reference and status rather than asking you to disclose a wallet PIN.

Account security

Your password and verification details should stay private. If you suspect another person accessed your account, contact us through the account support path and describe the time, device and action you do not recognise.

Retention

We keep account, payment and contact records only for account administration, dispute handling and applicable legal duties. A request to remove or restrict a record may be assessed against those duties before we confirm the result.

Change requests

You can ask us to correct account data, explain a policy decision or review an access restriction. Include your account identifier and the relevant date; we may verify ownership before making a change or sharing account-specific details.

Answers about aktorhoki Legal

These Legal answers address the account questions we expect before you open access or contact us. They cover local eligibility, personal data, cookies, payment references and policy changes in plain English for Indonesia. If your situation involves a specific account decision, use the policy contact path with the relevant reference so we can respond to the record rather than give a general answer.

aktorhoki Legal applies to account creation, phone verification, lobby access, wallet records, data handling, cookies and policy requests. It also explains when an account step may be restricted. Access depends on local law, so check the terms that apply to your Indonesia region before opening an account.

Yes, we may require phone verification before account access. The step helps connect your account details with the person requesting access. If verification does not complete, use the account support path and provide the displayed message; never send your password or wallet PIN.

We use a DANA or QRIS reference, status and approximate time to match a payment event with your account. The account name may need to align with the payment record. We do not need your wallet PIN to check a Legal or payment-status question.

You can request correction, explanation or restriction of an account record through the policy contact path. State which detail is wrong and include your account identifier. We may verify ownership first, and some records may need to remain available for account or legal duties.

We retain account, payment and contact records for the period needed for account administration, dispute handling and applicable legal duties. The exact period can depend on the record type and request. You may ask us to explain the reason a particular record remains available.

Yes. Our Legal approach covers cookies used for session continuity and basic page preferences. You can clear cookies through your browser or device settings, but this may sign you out and require another account step when you return.

Yes. We may restrict account access when eligibility, verification, account ownership or another Legal condition is not met. Where local law permits, we will explain the relevant next step through the policy contact path without asking you to reveal private credentials.

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